Customer Service

Exchanges (if applicable)

Male Shop Titan Gel sellers only replace items if they are defective or damaged. If you need to exchange it for the same item, try and contact the sellers and send your item to their address which will be given to you whenever they deliver the item to you.


All of the products sold by Male Shop Titan Gel sellers are genuine products. The warranty period offered differs from each seller and can be found on the product pages.

If the product you have purchased has failed in some way within the seller’s warranty period, the recommended place to contact the seller’s customer service team which will be given to you by the seller.

If they can’t resolve the issue over the phone, you will be referred to the nearest authorized service agent who can inspect any faults that may be required in order to get your product back to perfect working order.

The contact details of the customer services are supplied with your product during the period of the delivery

If you did not receive this information with your product please contact us at and we will arrange to have this information sent out for you.

In order for Male Shop Titan Gel seller’s authorized customer service agents to assist you quickly in the case of a claim, please have your original order or tax invoice number on hand when you call.

Purchase Price

The purchase price shall be calculated on the basis of the adjoining price list (incl. packing and shipping). The due date of the purchase price shall likewise be specified according to the current price list.

Purchasing Products

Every Customer guarantees that they are over 18 years of age when placing an order for Titan Gel. Male Shop will make no effort to check Customer age, so it is the sole responsibility of the Customer to guarantee that they are older than 18 before placing an order.


Once your return is received and inspected, Male Shop Titan Gel sellers will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipments that are sent to the wrong address due to the customer inputting incorrect shipment information will not be refunded.

Damaged items due to incorrect usage of the device and negligence on behalf of the customer will not be refunded.

If the merchandise is in the suitable condition as outlined above, upon completion of the review of the returned items, the team will proceed to compensate the customer for all monetary costs incurred by customer.

Payment Policy

You do not have to pay for Titan Gel through Credit Cards online. The seller of this product has made payment simple for you. You can pay for the product immediately after it has been delivered to you at your proffered location and address.


The products sold by the sellers are delivered using express delivery services. To return your product, you should mail your product to the address provided by the seller. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


The products sold by the sellers are delivered using express delivery services and are delivered to business or residential addresses – Monday to Friday 9am – 5pm

You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.

*Note: Delivery times are as provided by the carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.

Most items are sent via courier and require a street address for delivery. It is necessary to provide a contact telephone number for delivery purposes.

Though, movement of the product would be done through express delivery services, however, a certified agent from the seller of Titan Gel will contact the address you provided and deliver the product to you in person.

You can contact us for more support through the following:



Via Guantai Nuovi 15, 80050, Casola, Napoli, Italia

Tel: (+39) 038 2 77 68 323